Our StoreLast Updated: August 2026
At Shingar Palace, we aim to provide quality products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect or otherwise eligible for return, please contact us as soon as possible.
Eligibility for Returns
A product may be eligible for return or replacement if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product does not match the product ordered.
- The product meets the applicable return conditions of Shingar Palace.
Some products may not be eligible for return due to their nature, hygiene considerations, manufacturer restrictions or other applicable conditions.
Condition of Returned Products
Products should generally be returned in their original condition, with original packaging, tags, accessories and other items supplied with the order.
Products that have been used, damaged after delivery, altered or returned without the required components may not qualify for a return.
How to Request a Return
To request a return or replacement, contact Shingar Palace using the contact details provided on our website and provide your order details along with relevant information about the issue.
For damaged or incorrect products, photographs or other supporting information may be requested.
Refunds
Once a returned product is received and inspected, we will determine whether it qualifies for a refund or replacement.
Approved refunds will generally be processed through the original payment method or another suitable method, subject to applicable payment and banking processes.
The time taken for the refund to appear in your account may vary depending on the payment provider or bank.
Exchanges & Replacements
Where applicable, Shingar Palace may offer a replacement instead of a refund, subject to product availability.
Non-Returnable Products
Certain products may not be eligible for return, particularly products affected by hygiene, health, personal-use or other product-specific restrictions.
The applicable return conditions may also vary by product.
Order Cancellation
Order cancellation requests may be accepted where the order has not yet been processed or shipped. Once an order has been processed or dispatched, cancellation may not be possible.
Shipping & Return Costs
Applicable shipping or return charges, if any, may depend on the reason for the return and the specific product/order.
Policy Updates
Shingar Palace may update this Refund & Return Policy from time to time. Any changes will be published on this page.
Contact Us
For return, replacement or refund assistance, please contact Shingar Palace through the contact details available on our website.